Who Trusts Whom?

Author: Dave Crisp

25 Jul

A number of topics reminded me in recent weeks of the Proust quotation: The real voyage of discovery consists not in seeking new landscapes, but in having new eyes. This applies, for one, to the usual way we look at trust in organizations..

One of the measures relevant to engaging employees is always whether they trust management. But isn’t it even more relevant to ask whether management trusts employees.

That is – to ask whether leaders believe employees have the capacity to contribute meaningfully. A great many managers treat employees as cogs in the machine. They don’t want or expect employees to bring their brains to work, just their hands as has often been observed. Follow orders, produce what’s asked of you when we ask. Shift to the new strategy when we tell you to. All formulas for disengagement on a massive scale.

Effective leaders take calculated risks. And one major area of risk is trusting employees to come up with useful ideas and then supporting and helping troubleshoot with them through the inevitable organizational hurdles – no budget, tried that before, not workable for any number of reasons.

Now it’s likely the manager isn’t going to fully understand or see the idea in the same light of certainty as the employee. In fact, highly effective leaders often spend lots of energy encouraging employees to try ideas that neither of them is completely certain about. If either was completely certain it wouldn’t be a very creative, novel, untested idea with the potential to dramatically improve things, but just a moderate extension of what’s already known to work.

It takes courage to encourage (notice the similarity of words) a subordinate to take a risk that may reflect badly on both of you at some point. That’s why it’s so important in companies to establish a culture in which ideas, pilots, trial and error and reasonable mistakes are supported and promoted. That way managers feel supported in supporting their employees’ ideas in turn.

So when we look at trust, it’s important to see that it works both ways and, as with all strategies, starts from the top. If top managers don’t support risk-taking and trial and error and don’t trust employees to be testing things that seems a bit outside the box, how can we expect employees to blindly trust managers? This becomes increasingly true day by day as we evolve into an era in which every organization’s survival depends on continual creativity and improvement – so much so that no single senior executive or executive team can possibly come up with, let alone test, enough ideas to sustain competitiveness into the unpredictable future we all face.

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, 4 Honest - Finding Reality, Fix The Jerks, Leaders of the Future

Introversion Revisited

Author: Dave Crisp

11 Jan

Just when you think you’ll have time to write, life intervenes it seems. In the next while I’ll concentrate on interesting tidbits. In the online HR MBA class I assist with this article justifying introverts in business got some good discussion and seemed to reassure people they had a chance to get ahead.

It correctly notes about 40% of leaders in business (and elsewhere) are actually introverts. That shouldn’t be such a surprise, but it usually is. Being quiet, thoughtful and liking ‘alone time’ has never stopped actors, singers, speakers and leaders in other supposedly ‘extraverted’ endeavors from excelling. It’s not as clearly understood as other ‘obvious’ leadership traits that we are normally trained to think of, but introversion can contribute a lot. We need balance, and who better to understand how to balance the demands for being out in public with thoughtfulness than people who can see both.

In a presentation I have coming up for a senior university class on leadership, I thought I should show some photos of myself as a kid so these younger students could related to the gray-haired, bespectacled guy in front of them – someone who was a super shy, introverted kid who ultimately was able to learn to succeed as an executive and speaker. To me the transformation has always seemed almost unbelievable. I dragged out some old shots and was surprised to find I didn’t look as scrawny and geeky as I thought and I could actually see the progress, in increments, from that kid to the full fledged executive I ultimately became.

The kid……….. the union leader……… the graying executive.

So I thought I’d go find a photo of someone somewhat ‘geeky’ looking like what I had in my mind when I thought of myself in those teenage years. What turned up was a photo I will show the class with the comment, “As a kid I was convinced no one who looked the following guy, like how I thought I was, could ever be a leader, let alone someone who could make real contributions.” Nobody ever told me leaders could be like this unless they more or less walked on water. I think the message here is, when you see yourself as weak and introverted, it almost doesn’t matter what you look like – you’ve put limits on yourself that no one else is seeing. Thankfully I had experiences that slowly, but surely helped me develop a different style of behavior, yet I continued to see myself as the shy kid I was once. Here’s that photo: I wish.!

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, All That We Know, Building A Career, Coaching Yourself

Mintzberg’s New Book “Managing”

Author: Dave Crisp

23 Nov

Wow. This is the next “Good to Great” – and only 7 years after that, not 20 as Collins’ book was after “In Search of Excellence.” Mintzberg once and for all establishes that management and leadership are immensely complex and have to be learned in the heat of practicing them, not from books or traditional courses. It’s one thing to say this to people and quite another to assemble a massive review, in very short, but dense form, proving it in the words and findings of a century of researchers.

I wrote the rest of this post to a friend, another keen observer, David Creelman of Creelman Research, who brought it to my attention. I realize this is actually a review:

Just finished Managing and have some thoughts it seems good to put down here. It’s an impressive assembly of far-reaching thinking. I think it will probably frustrate and confuse a lot of readers, which is too bad, but possibly an inevitable step in recognizing what really works. The management/leadership complex is just that – very, very complex without any clear single answers, very situational and requiring unique fit or adaptability to succeed at. I agree with the general premise, but would word it a bit differently. I would say not have said we are wrong to hold up leaders as worthy of examination and sometimes praise, but we are wrong to deify the idea of leader and leadership (and wrong to talk about it as a set of things that can be learned by the usual rote learning we get in schools). However, I believe that leaders do make a difference if they operate as Mintzberg outlines – constantly learning and reflecting and by trial and error efforts to improve things. I’m sure he would agree and wonder a bit why he didn’t make that more clear.

As I see it, organizations solidify the ossified structures they form in hopes of sustaining themselves as the original driving leader(s) move on. Theoretically the structure that worked should be able to adapt with new people coming into the slots and changing them to fit changing circumstances, but we haven’t paid nearly enough attention to that concept. We treat the structure almost as sacred once it’s in place (despite the tendency to constantly ‘re-organize’ to solve every problem, which really amounts to re-arranging the deck chairs – it doesn’t really change much – the power hierarchy is too attractive to those rising in it). To some extent the organization structure does ensure some continuity, but for how long if it doesn’t evolve?

It’s easy for those appointed to assume that they somehow inherit the stature of those who built the organization in the first place, not realizing it wasn’t a one-person show, but a cooperative effort that may be seen from outside to be one person. The fact that some initial leaders are strong-man types who create by force and maintain power by force leads to confusion as well. When we know that 90% plus of leaders believe they’re in the smartest 10%, it’s easy to see why they are so willing to try to impose their vision as Mintzberg points out is so common among those newly promoted. At that moment you’re at the peak of confidence in your infallibility; it’s just been proven, so why not impose it? Then it’s hard to back down and reveal your uncertainty as things begin not to work. You may not even realize it isn’t working and just apply more force to drive things the way you ’see they will work if only everyone cooperates (with your vision).’

We need to help people see that maintaining and developing existing organizations is no less challenging, but very different from the initiating, entrepreneurial phase, that a different type of leader, adept with equally difficult, but different challenges, is needed – one who needs to manage and lead in a very different way, with more visible involvement of others typically, building a truly learning organization, which has to start with a learning leader.

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, All That We Know, Coaching Others, Coaching over Command Leadership, Fix The Jerks, Leaders of the Future, Learning Organization

Two books worth reading

Author: Dave Crisp

15 Sep

I finally broke down and made the effort to read both of Obama’s books. He’s a truly remarkable writer for a start. and they certainly appear to show his own hand despite the undoubtedly large number of ‘fact checkers’ and ‘assistant editors’ he may have had specifically with the second one. Whatever your political beliefs it’s hard to ignore the value of reasoned debate and a clear point of view expressed in a readable way. The views fit mine, as they do for most Canadians, but I was also pleasantly surprised at the depth of discussion and breadth of ideas they bring together.

The language and style are very engaging, although I’m a reader at heart, so they may not suit everyone. For a leader who exudes all five of the core leadership principles I promote, there is none better. I’m glad I’ve lived to see a truly logical, sane individual in what many consider the most powerful office in the world. I have to express surprise that a political system as much criticized as the US has been able at last to put someone of his mental caliber in the role. As Churchill observed, ‘democracy is the worst political system except for all the others.’ Sometimes it really seems to work visibly.

It’s just a shame that so many of the most vocal individuals we elect are not up to this level. Of course, the even greater shame is that the efforts and abilities of just one person are likely to be mostly thwarted by the rest, though I believe the effort still pays off in the long term by establishing ideas that won’t ever go away and someday will see action. I’m a great believer that we don’t give politicians enough credit for the good struggles they attempt and the tremendous efforts and goodwill most of them bring. Unfortunately getting consensus on consistent directions is notoriously difficult at best among so many varied interests and opinions. and often it seems like two steps back to one forward. Nevertheless our humanly flawed leaders have produced some great societies for us to live in.

Regardless of whether specific policies never get passed in the welter of competing interests, I think Obama has already given the world a gift – a logical, well-argued set of objectives that will undoubtedly be quoted far and wide for years, perhaps centuries, to come. And his very human struggle to come to terms with his own life and place in the world are.

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, 3 Strategic - Thinking, Books, Current Affairs

Hope Springs Eternal for HR & Leadership

Author: Dave Crisp

18 May

Yet another article, this time on the Training Zone UK site, points out that poor leadership abounds – case in point being the troubled banks – despite the great amount of leadership training offered today, which is especially widespread in those very organizations. Great point. We teach it, but it isn’t learned. Or perhaps those who actually emerge at the top of organizations are frequently the ones who pay no attention.

Here we have the core puzzle of leadership development. The best training programs are established by many of these poor leaders who get to the top. The programs focus on skills that make for better leadership. In my own experience, top leaders were invited to speak at company training programs and gave impressive speeches touching on all the key principles, which they then ignored applying in their own behavior, with disastrous results.

Nevertheless, the article goes on to say, we will see dramatic improvement in future thanks to today’s insightful training. Really? If so, it clearly won’t be the training, but the attendees who make the difference. We’ve been teaching servant leadership, situational leadership and dozens of other effective models for 50 years. Still only a handful of truly effective leaders exist in top roles today.

We point the finger of fault in many directions – business schools, lack of measurement, poor HR – but we don’t face the likely fact that it is all of us and none of us who are to blame. Slowly, but surely we advance and tolerate poor leaders because they have the old-fashioned look of charisma, control and confidence that others lack and we can’t see anyone else being ready. We ignore evidence, training, common sense and examples of the best leadership styles to promote.

Only if a new generation of leaders and staff refuse to work with or for poor managers will we see this start to change. Will that be Gen X or Y or Millennials? Time will tell. In the mean time, the hard drivers, who think they have all the answers will likely continue to surge toward the top while the ‘continuous learner’ types who would make far better choices continue to question their readiness, along with everyone who makes the selections.

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, Coaching Issues, Fix The Jerks, Leaders of the Future, Learning Organization

History has lessons to show us about HR

Author: Dave Crisp

10 Apr

Richard McLaughlin writing on the new Plexus community “Organizational Consultants Network quotes the venerable Marv Weisbord, expert on Organization Behavior, author of Productive Workplaces Revisited and that led me via search to the original Productive Workplaces on Amazon.

Reading their link to the “First Pages” of the older book is really worthwhile to make instantly clear the history of effective HR and OD and how early lessons apply directly today, ultimately explaining how smart financial leaders led us into the current mess.

Conclusion? McLaughlin quotes Weisbord. .from 1987! “The world is changing too fast for experts, and old-fashioned “problem-solving” no longer works. For the past forty years productive workplaces on several continents have been evolving another way entirely of thinking and acting. First, they have been moving away from problem-solving toward whole-systems improvement as the secret for solving great handfuls of problems at once. Second, they have been moving away from getting experts to fix systems toward having experts join everybody else in learning how to make improvements.”

Doesn’t that sound like social networking and The Wisdom of Crowds over command-and-control leadership? You bet! So why haven’t we arrived yet at the point where everyone understands this? I suppose double-entry bookkeeping wasn’t thoroughly accepted by 100% of business for its first hundred years either, though now you wouldn’t start into serious business management without such basic accounting.

McLaughlin goes on to link another excellent article by NYT’s Nicholas Kristof, illustrating how well-functioning groups should be able to out-do experts and ties it directly to today’s disasters. When will we finally learn these lessons and concentrate on leading in new ways?

PS: I love one of Kristof’s references to Berkeley’s Philip Tetlock (author of the 2005 book, Expert Political Judgment – which could have been subtitled ‘yeah, right’). Tetlock, he notes, uses the description “hedgehog” in a negative way. For me that illustrates balancing Jim Collins’ use of it in Good to Great to describe the positive need for focus, which in turn illustrates again the need for balance rather than too much of any one element of effective leadership. And in many cases balance only is achievable by including more people in the process of leadership.

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, 3 Strategic - Thinking, 5 Habits - Action, Human Resources (HR), Leaders of the Future

What’s Wrong In Human Resources?

Author: Dave Crisp

5 Apr

By now I’ve had a solid opportunity to mull over what struck me as so outrageous about Rutgers’s Dick Beatty’s comments noted in my earlier post and the “typical” HR responses to it of ‘he must have some sort of point’ (if I can say that without falling into the same trap of over-generalizing). This is a good illustration of what makes HR the toughest job in every organization and why we need and deserve better support from those close to the field like Dr. Beatty.

What I mean is HR sits in the middle of controversy by its very nature. I was fascinated yesterday to read two seemingly opposing views of using the Internet ‘for fun’ while at work. Richard Proctor of APL Borealis (who sell blocking software) argues it’s a six-hour a week productivity time-waster (seemingly confirmed by articles such as this from a Gallup study) that should be blocked while a study from University of Melbourne finds those using it at work average 9% greater productivity. The truth almost certainly blends the two points of view as you can hear in the Melbourne professor’s comments:

Notice that many of the figures are likely in the ballpark: 14% are addicted and would benefit by having at least some, maybe all, sites blocked, but on average there’s greater productivity overall from allowing people to use the Internet casually at work. Coker cites millions of dollars ‘wasted’ on blocking and appeals for understanding the ‘psychological’ factors that lead to productivity.

If you’re HR, working for a CEO or CFO with a clear point of view on this, you’re likely not going to waste much energy debating beyond tabling both sides of the argument. Many knee-jerk reactions will go one way or the other absolutely and we know which level of the organization chart dictates which way wins.

And yet this, of course, is an HR problem, right? This is about people and productivity. Once decided, no one’s going to argue with the CEO, but they’ll blame “HR” for not standing up for what’s ‘right’ (their opposing view, whichever that is). Both will have ‘numbers’ on their side and accuse HR of being oblivious to facts and incapable with measurement. We’re a convenient whipping boy for frustrated human beings.

HR on the other hand will do its best to mediate, to argue for compromise. and turn the issue back where it belongs – onto managers who are on the spot, who can lead productivity by getting people effectively engaged in getting results and dealing with slackers whatever it takes (and sometimes, yes, it does take offering distractions to clear the mind where in others it requires a strong management hand). Managers alone are in the best position to observe who’s addicted and slipping into a productivity-wasting pattern versus those who are really producing and need the distractions. No HR solution ‘fixes’ this challenge once and for all. It requires day-to-day leadership from every manager at every level.

Is it any wonder HR is criticized by managers who’d rather have an easy solution of blocking rather than have to manage addicted employees and employees who resent big brother cutting them off from Facebook and Twitter? That’s a lot of people who probably realize at some level HR is in an no-win position, but still rationalize their need to blame someone.

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, Business/Strategy, Communicating Effectively, Fix The Jerks, Human Resources (HR), Time Management

“Staff” and “Headcount” or “Talent?”

Author: Dave Crisp

20 Mar

The essence of the blog mentioned in my last post is the question of whether, in these cut-back oriented times, we’re going to forget about nurturing and growing ‘talent’ in organizations and go back to the days when all the counted was the number of ’staff’ or ‘headcount’ – the cost. The Lucy Kellerman article she refers to is the case in point.

Wow, what a series of mistaken assumptions. First, even companies that have cut back in major ways are simultaneously talking about talent shortages. With the need to keep pace through constant innovation so high and growing, they are feeling the need to reduce ’staff’ (meaning, as they see it, widgets who fill assembly-line-like roles) and at the same time seek out and hire more creative, leadership-oriented self-starters who can move things forward. They face the prospect of having to do with fewer ‘headcount’ for two reasons – both tighter economics and shortage of such ‘talent.’ In that case, the ‘talent’ they do entice to join or stay had better be truly valuable and outstanding.

Kellerman’s assumption that there will be less spent on trying to find, recruit and motivate those we formerly thought of as ’staff’ in favor of greater emphasis on rewarding senior executives is ridiculous to put it bluntly. What got us here? And what are we angry about? High senior executive comp programs paying out for poor judgment, lack of insight and lack of listening to up and coming ‘talent’ in their organizations. To put power into the hands of a few executives totally focused on financial performance would reproduce exactly what went wrong – a focus on short term economics to the exclusion of building companies with excellent people throughout who all contribute and give the organization hope of surviving the inevitable departures of a few senior people.

Is it or …or both?

EVA or Economic Value Added schemes have tended to justify growing senior executive bonuses out of proportion to overall viability of their organizations – the very things that got us here. They’re not evil by themselves, but in the hands of senior executives who design their payouts for their own benefit, they are fatal. And Emotional Quotient (EQ), better thought of as ‘people skills’ are what has been lacking.

The current economic crisis may make us think about dollar signs everywhere for the moment, but it shouldn’t blind us to the fact that ignoring people and what they think – customers, the public and, yes, staff, too – has been the hallmark of those companies who fail far more than their ignorance of numerical calculations. If they’ve failed the grade on the numbers it’s not because they were spending all their time on people issues. It’s because they forgot that numbers have to make sense to and benefit human beings not just executives. So forget building your hopes around pure ‘bean-counters’ holed up in ivory towers gilded with senior executive privilege. This is exactly the time when we need leaders with a wide, balanced understanding of ALL the issues they face.

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, 3 Strategic - Thinking, Business/Strategy, Fix The Jerks, Leaders of the Future

Work-life Balance Getting Better?

Author: Dave Crisp

8 Feb

Just when you might be depressed by the thought that work pressure only goes up, up, up and things only get worse, recent reports note the opposite only a few months ago in mutually confirming studies.

While it remains to be seen whether the current economic crisis will reverse this again, it’s reassuring to know things can improve. In the UK concerns about work stress seemed to be reaching an all time high when I spoke to their national HR group a couple of years ago. Recently the same group noted cautiously that work hours are falling and that this seems to indicate that individuals are exerting more control.

At the same time, Queen’s University’s Industrial Relations Centre highlights an international study of nearly 10,000 executives from the Journal of Applied Psychology (2008, Vol 93, #4, pp.789-805) showing some male and female managers achieve better work-life balance and, moreover, those who do actually have higher career advancement potential.

Interestingly, an HBR book published last May, Total Leadership, by Stewart Friedman, founding Director of Wharton’s Leadership Program, reinforces this, arguing convincingly that leaders can only improve their work performance by simultaneously improving in four areas of life – work, community, family and self. The subtitle: “Be a better leader; have a better life!” Balance!! Need I say it again?

Bookmark and share this post

More »

0 Comments

Filed under: 1 Balance - Judgment, All That We Know, Business/Strategy, Coaching Others, Leaders of the Future

What Are We Communicating about Challenging Times?

Author: Dave Crisp

23 Jan

In tough times, it’s easy for leaders to inadvertently communicate negatives that come back to bite a lot faster than expected. Barack Obama has been a model of consistency with messages of hope even while making the point the US is deeply challenged.

Unfortunately most managers worry about justifying layoffs or cuts they believe have to be made. So they emphasize the intensity of the crisis. How else, they reason, will employees recognize that managers don’t want and didn’t expect to take some of the tough actions, but they must? This risks convincing staff the company is a sinking ship they should consider abandoning if they have the chance and that management is weak for not panning better.

A far better course is to communicate it’s business as usual… prudently choosing contingency plans to fit a tough market and trimming carefully in keeping with what everyone knows are growing challenges as we are all too used to hearing. Efforts to minimize layoffs are noticed. The main message has to be confidence, that we have a plan.

You also have to anticipate that as information gets relayed through layers of supervisors their fears and interpretations lean toward the worst more often than in good times. Senior leaders can buffer this by anticipating it, emphasizing the need to give a balanced message and taking the time to answer middle management’s questions in greater detail than usual. These aren’t idle questions, but ones they will need to know how to answer the moment the step back into their departments.

Wrong answers have a greater impact in times of stress and fear than positive ones and are most easily acted on by your best people. They are the ones most likely to make firm decisions quickly… and you don’t want them deciding to take an offer from someone else. Other companies are looking to poach to replace three or four laggards with your superstar… so a lot depends on motivating those you want to keep. Yet many managers secretly believe everyone will be happy just to have a job. That belief will show in their neglect of communicating motivating information even to key people.

Bookmark and share this post

More »

2 Comments

Filed under: 1 Balance - Judgment, 2 Positive - Feelings, Business/Strategy, Current Affairs

Archive for the ‘1 Balance - Judgment’ Category

Who Trusts Whom?

Introversion Revisited

Mintzberg’s New Book “Managing”

Two books worth reading

Hope Springs Eternal for HR & Leadership

History has lessons to show us about HR

What’s Wrong In Human Resources?

“Staff” and “Headcount” or “Talent?”

Work-life Balance Getting Better?

What Are We Communicating about Challenging Times?

Blog Categories

Recent Comments

Site Pages/Articles

Blogroll

Archives