Comments on: Uncertainty http://www.balance-and-results.com/uncertainty.html Effectiveness in Human Resources, Leadership and Personal Success Strategies Mon, 28 Jun 2010 22:47:39 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Dave Crisp http://www.balance-and-results.com/uncertainty.html/comment-page-1#comment-6 Dave Crisp Mon, 14 May 2007 18:15:01 +0000 http://www.balance-and-results.com/?p=28#comment-6 Thanks for the comment, Craig. Your point that effective managers take the initiative to make it clear to staff they keep commitments is a good one. By doing this they introduce a type of certainty into the work environment that isn't there otherwise. If staff know they can depend on the manager, including that the manager helps keep the environment an OK place to try new ideas, then they feel they're able to contribute and that, in turn, helps them to be committed, productive and engaged. They'll try more in future to the extent they believe the certainty of support is there. Thanks for the comment, Craig. Your point that effective managers take the initiative to make it clear to staff they keep commitments is a good one. By doing this they introduce a type of certainty into the work environment that isn’t there otherwise. If staff know they can depend on the manager, including that the manager helps keep the environment an OK place to try new ideas, then they feel they’re able to contribute and that, in turn, helps them to be committed, productive and engaged. They’ll try more in future to the extent they believe the certainty of support is there.

]]> By: Craig Allen http://www.balance-and-results.com/uncertainty.html/comment-page-1#comment-5 Craig Allen Mon, 14 May 2007 17:30:45 +0000 http://www.balance-and-results.com/?p=28#comment-5 Hi Dave, Stephen Covey in the Seven Habits books has suggested that creating certainty in human relations (not only keeping commitments, but also regularly making new ones - and of course fulfilling them) is a key to building trust, and pays big dividends eventually. It would be interesting to see him, or someone else, address how risk and uncertainty tie in to that. Commitments that are clear-cut to make and fulfill are the low-hanging fruit of human relationships (e.g. following through on "let's have lunch some time"). The meaningful stuff comes where it is impossible to know if the commitment will be fulfilled (if you take the drug I prescribe, the expected benefit is worth the possible side-effects). Hi Dave,

Stephen Covey in the Seven Habits books has suggested that creating certainty in human relations (not only keeping commitments, but also regularly making new ones – and of course fulfilling them) is a key to building trust, and pays big dividends eventually. It would be interesting to see him, or someone else, address how risk and uncertainty tie in to that.

Commitments that are clear-cut to make and fulfill are the low-hanging fruit of human relationships (e.g. following through on “let’s have lunch some time”). The meaningful stuff comes where it is impossible to know if the commitment will be fulfilled (if you take the drug I prescribe, the expected benefit is worth the possible side-effects).

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